Medical, Dental & Specialist Support
Help locating appropriate in-network medical, dental, or specialist providers based on your needs and preferences, including support with scheduling and preparing for visits.
How We Help
Practical support built around you.
BTCC helps clients understand options, overcome barriers, coordinate services, and move through healthcare challenges with practical support and follow-up.
Insurance Claims & Benefits Support
Help understanding health-plan benefits, EOBs, covered benefits, copays, deductibles, eligibility, claims, denials, appeals, prior authorizations, and network information. BTCC does not guarantee coverage or approval.
Dementia & Alzheimer’s Family Support
Compassionate guidance for families who need help knowing where to start, connecting with an appropriate provider for evaluation, exploring Medicaid Long-Term Care, preparing for assessments, and locating additional support.
Home Health, Therapy & Companion Services
Help connecting with in-network or available home health, home health aides, physical therapy, occupational therapy, speech therapy, companion services, and other appropriate in-home supports.
Durable Medical Equipment (DME)
Help locating appropriate equipment such as wheelchairs, walkers, commodes, and other items that may support safety and independence.
Behavioral Health Support
Help identifying appropriate in-network behavioral-health or mental-health providers and connecting with counseling or support services. BTCC does not provide therapy or treatment.
Care Transition Support
Guidance after a hospital stay, including help reviewing discharge instructions, understanding follow-up steps, coordinating needed services, and connecting with resources.
Medication Assistance
Help understanding medication-related information and finding cost-saving or medication-assistance resources. BTCC does not advise clients to start, stop, change, or dose medication.
Social & Community Resource Connections
Connections to resources that may include food, transportation, housing assistance, community programs, and other social supports.
Referral & Follow-Up
Help checking referral status, confirming appointments and services, following up with organizations, and keeping important next steps from falling through the cracks.
Clipboard Guidance & Support
Personalized guidance when you are not sure what kind of help you need. We help you understand options, identify the next step, and move forward with support.
Our approach
We work with you, not for you.
BTCC’s role is to help you understand what is happening, identify reasonable next steps, and support you as you navigate providers, health plans, facilities, and community resources.
Important
BTCC is not a medical provider and does not diagnose, treat, prescribe, provide medical advice, or provide emergency medical services.
Not sure which service fits?
Start with the concern, not the category.
Tell us generally what you are trying to accomplish. We can discuss what type of support may be appropriate.